Frequently Asked Questions
Here, you'll find answers to your most common questions about our products, store policies, and how we work.
Still need help? Reach out via our Contact Us page or email us at support@luxaromasupply.com.
General Questions
What is Lux Aroma Supply?
Lux Aroma Supply is a boutique-style store offering premium gadgets, fashion essentials, and lifestyle accessories. We focus on high-quality, intentionally curated products — no gimmicks, just quality that lasts.
Do you have a physical store?
Currently, we operate online only. This allows us to focus on offering personalized service and premium-quality products without the overhead of a retail storefront.
How do I place an order?
We use a contact-to-order model. Instead of a traditional cart system, simply contact us via the product page, live chat, or email. We’ll confirm details, answer any questions, and complete your order securely.
Is my payment information safe?
Yes. All payments are processed through trusted, encrypted platforms. We ensure 100% secure and protected transactions.
Shipping
Do you offer shipping?
Yes, we ship globally where applicable. Once your order is confirmed, we’ll send all tracking and delivery information directly to your inbox.
How long does shipping take?
On average, delivery takes 7–14 business days, depending on your location and product type.
Is shipping free?
Shipping costs may vary depending on your country and location. While we offer free or discounted shipping for many regions, some destinations may incur a small fee. Shipping details will be clearly communicated during the ordering process. Feel free to contact us anytime for a quote based on your location.
Returns & Exchanges
What is your return policy?
Returns are accepted within 30 days of delivery if items are unused and in original packaging. Please contact us for assistance before returning any product.
How do I request a refund or exchange?
Just email us at support@luxaromasupply.com with your order number and reason. We’ll respond promptly and walk you through the next steps.
Bulk Orders
Can I order in bulk for events or gifting?
Definitely. We offer volume pricing and bulk ordering options for teams, events, or resale. Contact us for personalized service and quotes.
Do you customize products for bulk orders?
For select items, yes. Please include customization requests when reaching out — we’ll let you know what’s possible.
How do I get a quote?
Use the Contact Us form or email us at support@luxaromasupply.com with the products, quantities, and details. We’ll reply with a custom offer.